Terms & Conditions one havens
Last Updated: 29th August 2025
1. Introduction
Welcome to One Havens! These Terms and Conditions govern your use of the One Havens website onehavens.com and all purchases made through it. The Site is operated by One Havens Pvt. Ltd.
By accessing our Site and placing an order, you confirm that you are at least 18 years old or of legal age in your country of residence, and you agree to be bound by these Terms. Please read them carefully before using our services.
2. Contact Information
For any questions or concerns regarding these Terms or your orders, please contact us at:
Email: support.onehavens@gmail.com
Phone: +44 74 0070 3179
3. Intellectual Property
All content published on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of One Havens Pvt. Ltd. or its content suppliers and is protected by international copyright and intellectual property laws. The licensed material is used under license and remains the property of the respective licensors.
4. Products, Pricing & Availability
Products: We offer clothing and accessories for all ages.
Pricing: All prices are listed in US Dollars (USD) and include all applicable sales taxes (VAT/GST) where required by law.
Availability: All products are subject to availability. We reserve the right to limit the quantities of any item we offer and to discontinue any product at any time.
5. Orders & Contract Formation
Order Process: The placement of an order on our Site constitutes an offer from you to purchase the selected goods. Our acceptance of your offer is confirmed only when we send you a shipping confirmation email. Any products listed in the confirmation email are the ones covered by that contract.
Order Cancellation by Us: We reserve the right to refuse or cancel any order for any reason at our sole discretion, including but not limited to: product unavailability, errors in product description or pricing, suspected fraudulent activity, or inability to process your payment.
6. Payment
We accept the following payment methods: Credit Cards, Debit Cards, PayPal, Google Pay, Apple Pay, and other methods as listed at checkout. By providing your payment information, you confirm that you are authorized to use the chosen payment method.
7. International Shipping & Delivery
Shipping Areas: We ship internationally.
Shipping Methods: We use multiple shipping carriers depending on the destination. The chosen carrier and estimated delivery timeframe (3-30 business days) will be provided at checkout and in your shipping confirmation.
Delivery & Risk: The risk of loss and title for all products you order passes to you upon our delivery of the items to the carrier. You are responsible for filing any claims with the carrier for lost or damaged shipments.
8. Returns, Refunds & Exchanges
Our policy is designed to comply with your statutory rights.
Faulty Products: We offer a 7-day return policy from the date of delivery for products that are faulty, damaged upon arrival, or not as described. Please contact us immediately at support.onehavens@gmail.com to initiate a return.
Process: Upon acceptance of your return, we will provide instructions for sending the item back. The customer is responsible for the cost of return shipping unless the item is faulty.
Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days.
Final Sale: Some items, such as earrings (for hygiene reasons) or sale items, may be marked as final sale and are not eligible for return or exchange unless faulty.
9. User Accounts (If Applicable)
If you choose to create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
10. Disclaimer of Warranties & Limitation of Liability
THE SITE AND ALL PRODUCTS ARE PROVIDED BY ONE HAVENS PVT. LTD. ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.
IN NO EVENT SHALL ONE HAVENS PVT. LTD., ITS DIRECTORS, OFFICERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR THE PURCHASE OF PRODUCTS. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR ORDERS SHALL NOT EXCEED THE TOTAL VALUE OF THE ORDER IN QUESTION.
11. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
12. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes.