Privacy Policy for One Havens

Last Updated: 29th Aug 2025

1. Introduction
One Havens Pvt. Ltd. are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website onehavens.com or make a purchase from us.

Please read this privacy policy carefully. By using our Site, you consent to the practices described herein.

2. Data Controller
The data controller responsible for your personal information is:
One Havens Pvt. Ltd.
Talbot St. Middlesbrough
Email: support.onehavens@gmail.com
Phone: +44 74 0070 3179

3. Information We Collect
We collect information you provide directly to us and automatically when you use our Site.

A. Information You Provide to Us:

• Identifiers: Name, shipping address, billing address, email address, phone number.
• Commercial Information: Records of products purchased, order history, and customer service communications.
• Payment Information: We use third-party payment processors (like PayPal, Stripe). We do not store your full credit card details on our servers. These processors collect financial information on our behalf to complete transactions.

B. Information Collected Automatically:

• Technical Data: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and referring URLs.
• Usage Data: We collect information about how you interact with our Site, such as the pages you view, the products you browse, and the time spent on the Site. We use cookies and similar tracking technologies for this purpose.

4. How We Use Your Information
We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending you tracking information.
• To communicate with you about your orders, account, and our promotional offers.
• To provide customer support and respond to your inquiries.
• To improve and optimize our Site, products, and customer experience.
• To prevent fraud and enhance the security of our Site.
• To comply with legal obligations.

5. Legal Basis for Processing (GDPR)
Our legal basis for processing your personal data includes:

• Performance of a Contract: Processing is necessary to fulfill the order and deliver the products you have purchased.
• Legitimate Interest: Processing is necessary for our legitimate interests in improving our services, marketing, and preventing fraud.
• Consent: Where required by law, we will ask for your consent to process your data for specific purposes, such as marketing communications.

6. How We Share Your Information
We may share your information with third parties only in the following ways:

• Service Providers: We share your data with third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and data analysis. These parties are obligated to protect your data.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

7. International Data Transfers
As we ship internationally, your information may be transferred to and processed in countries other than your own. We ensure that all such transfers are performed in compliance with applicable data protection laws and using appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of the personal data we hold about you.
• Rectification: The right to request that we correct any inaccurate or incomplete information.
• Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.
• Restriction of Processing: The right to request that we suspend the processing of your personal data.
• Data Portability: The right to request a transfer of your data to another party.
• Objection: The right to object to our processing of your personal data.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at support.onehavens@gmail.com.

9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill orders, comply with legal obligations (such as tax and accounting laws), resolve disputes, and enforce our agreements.

10. Cookies
Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of the Site.

11. Children’s Privacy
Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date.

13. Contact Us
For questions about this Privacy Policy or your personal data, please contact us at:
Email: support.onehavens@gmail.com
Phone: +44 74 0070 3179